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How to Create a Tenant Welcome Package: Suggest Items and Information to Include

Welcoming new tenants to your rental property is a critical step in building a positive landlord-tenant relationship. A well-crafted welcome package not only helps tenants settle in quickly but also sets the tone for their entire stay. For property owners in Utah, especially those leveraging property management services, creating a comprehensive welcome package is a key element of providing excellent customer service. In this article, we’ll guide you through the essential items and information to include in your tenant welcome package, ensuring a smooth transition and a great start to your tenants’ new home experience.

1. Welcome Letter

### Personal Touch

Start your welcome package with a personalized welcome letter. This letter should introduce yourself as the property owner or manager and express your excitement about having them as tenants. It's an excellent opportunity to make a positive first impression and set a friendly, approachable tone.

### Important Contact Information

Include important contact information in the letter, such as your phone number, email address, and any emergency contact numbers. If you use a property management company like Wolfnest, provide the contact details for their office and explain their role in managing the property.

Office Hours and Availability

Clearly state your office hours or the property management company's availability. This helps tenants know when and how they can reach out for assistance.

2. Key Information and Access Instructions

### Keys and Access Codes

Ensure tenants receive all necessary keys, access cards, or codes for their new home. Label them clearly and provide instructions on how to use them. If there are security gates, garage doors, or other access points, explain how to operate them.

Property Map

If your rental property is part of a larger complex or community, include a property map. Highlight important locations such as mailboxes, laundry facilities, parking areas, and garbage disposal points. This can help tenants navigate their new environment easily.

3. Essential Documents

Lease Agreement

Provide a copy of the signed lease agreement for their records. This ensures that tenants are aware of all the terms and conditions they agreed to.

Tenant Handbook

A tenant handbook is an invaluable resource. It should include house rules, maintenance procedures, and emergency protocols. Be sure to cover topics such as:

- Quiet hours and noise policies

- Pet policies

- Trash and recycling schedules

- Maintenance request procedures

- Emergency contact information

Local Ordinances and Laws

Educate tenants about any local ordinances or laws specific to Utah that they should be aware of. This could include parking regulations, noise ordinances, or property maintenance standards.

4. Utility Information

### Utility Providers

Provide a list of utility providers for services such as electricity, gas, water, internet, and cable. Include their contact information and instructions on how to set up or transfer accounts.

Payment Instructions

Explain how utilities will be billed, whether they are included in the rent or if tenants need to pay them separately. Provide clear instructions on how to make payments to avoid any confusion.

5. Local Area Guide

### Neighborhood Highlights

Create a guide that highlights the best features of the local area. Include information about nearby grocery stores, restaurants, parks, gyms, and other amenities. For tenants new to Utah, this can be especially helpful in making them feel at home.

Public Transportation

If applicable, provide information on public transportation options in the area, including bus routes, train stations, and bike-sharing programs. This is particularly useful for tenants without their own vehicles.

Emergency Services

List the contact details and locations of nearby hospitals, clinics, police stations, and fire departments. Knowing where to go in case of an emergency is crucial for tenant safety.

6. Maintenance and Repairs

### Maintenance Request Procedures

Clearly explain how tenants should report maintenance issues. Include contact information for your maintenance team or property management company. If you use an online portal for maintenance requests, provide login instructions and a step-by-step guide on how to use it.

DIY Maintenance Tips

Offer some basic maintenance tips for common issues tenants might encounter, such as unclogging a drain, resetting a circuit breaker, or changing light bulbs. This can empower tenants to handle minor problems on their own, reducing the number of maintenance requests.

7. Move-In Checklist

Condition Report

Include a move-in checklist or condition report for tenants to complete upon moving in. This document allows them to note the current condition of the property and report any pre-existing issues. It’s a useful tool for avoiding disputes over security deposits at the end of the lease.

### Instructions for Completing the Checklist

Provide clear instructions on how to complete and return the move-in checklist. Specify the deadline for submission and explain the process for documenting and addressing any issues noted.

8. Welcome Gifts

### Practical Items

Consider including practical items in the welcome package that tenants can use immediately. Some thoughtful ideas include:

- A roll of toilet paper

- Paper towels

- Cleaning supplies

- Light bulbs

- Batteries

### Personalized Touches

Add a personal touch with small gifts like a welcome mat, scented candles, or a potted plant. These items can make the new space feel more like home.

9. Community Information

Community Events

If your rental property is part of a larger community, provide information about upcoming events, social gatherings, or community activities. This can help tenants feel more connected and engaged with their neighbors.

Social Media and Online Portals

Encourage tenants to join any social media groups or online portals related to the property or community. These platforms can be valuable for staying informed about community news and updates.

10. Feedback and Communication

Feedback Form

Include a feedback form in the welcome package to encourage tenants to share their initial impressions and any concerns they might have. This shows that you value their input and are committed to providing a positive living experience.

Open Lines of Communication

Reiterate the importance of open communication and invite tenants to reach out with any questions or issues. Establishing a strong communication channel from the beginning can lead to a more positive and productive landlord-tenant relationship.


Creating a comprehensive tenant welcome package is a crucial step in ensuring your new tenants feel welcomed and supported as they settle into their new home. By including essential items and information, you can make their transition smoother and demonstrate your commitment to providing excellent property management services. For homeowners in Utah, partnering with a reliable property management company like Wolfnest can further enhance your tenants' experience, ensuring their needs are met promptly and professionally. At Wolfnest, we pride ourselves on delivering top-notch property management services that make both homeowners and tenants feel valued and cared for. 

By investing in a detailed welcome package, you set the stage for a positive and lasting relationship with your tenants, helping them feel right at home from day one.

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